GENERAL

All travelers confirmed on a trip with Morocco Riads & Beyond (referred to as MRB), are subject to the following Terms & Conditions. Any rates referred to in any written quotation (“quotes”) for trips operated by MRB are in US Dollars (USD). Any quote is subject to availability and prices may vary until booking as a result. Any quote is also based on tariffs and exchange rates effective at time the time of preparation. As a result, the cost may be subject to change due to currency fluctuation, increase in fuel costs or tariff rates and any such increases are to be paid by the traveler(s). MRB recommends the purchase of travel insurance to protect your travel plans.

Traveler acknowledges that any travel agent or travel consultant working with MRB on traveler’s behalf is authorized to act on behalf of and for traveler and the travel agent or travel consultant request for changes is binding on the traveler.

ANY PAYMENT TO MRB CONSTITUTES YOUR ACCEPTANCE OF THE TERMS AND CONDITIONS SET OUT HEREIN.

Use of this web site constitutes your acknowledgement that you have read, and agree to, the terms and conditions of use presented herein. If you do not agree to any part of these terms and conditions, you must not access or use this site in any way.

This site and all its contents are the copyrighted property of moroccoriadsandbeyond.com (MRB). All information, text, graphics, software, images, and coding (together comprising the “contents”) are the property of MRB and/or its various third-party providers. No part of the contents may be reproduced, modified, removed, sold, transferred, or otherwise distributed without the express written permission of MRB and/or the applicable third-party providers. All MRB trademarks and trade names used on or in connection to this web site shall remain the exclusive property of MRB, and your use of this site shall not be deemed to give you any rights in or to any trademarks of MRB.

The contents of this site are for personal use only. You may only use this site and its attendant services to make legitimate reservations and purchases. You agree that you will not use this site or the representatives of MRB to make false or fraudulent or speculative reservations or purchases.

To ensure the quality of the service we provide, all calls to and from MRB may be monitored and will be recorded.

Much of the information on this site is supplied by third party providers, and MRB accepts no responsibility for errors, omissions, inaccuracies, or misleading statements which may appear anywhere on this site, whether they were supplied by third party providers.

The airlines, hotels, tour operators, and other travel suppliers on this site are third party providers, and MRB has no control whatsoever over their actions or inactions. MRB is not responsible for third party failure to perform, breach of contract, or any action, intentional or negligent, which results in any loss, injury, delay or damage to you or your property or to anyone traveling with you, or to the property of that party. MRB cannot and does not guarantee third party provider reservations, timeliness, employee conduct, or the performance of scheduled flights, tours, or the availability of hotel rooms or rental cars. You acknowledge that upon receipt of fare by third party provider, provider accepts the passenger subject to the terms of the provider contract. You acknowledge and agree that MRB’s liability for damages incurred by you or anyone else from loss or damage to property or from bodily injury or death or otherwise is limited to the gross amount paid by you to MRB, and that MRB shall not be liable to you for any special, consequential and/or punitive damages resulting from either MRB or a third-party’s negligence, gross negligence, breach of contract, fraud, or any other cause whatsoever. You also agree to waive any claims for damages which you otherwise might be entitled to assert against MRB for damage to or loss of property or for death or bodily injury when the damages are covered by insurance, and further agree that no insurance company or any other third party shall ever become entitled to assert any claim you have against MRB, by subrogation, assignment, or otherwise.

After purchase, a confirmation will be emailed within 48 hours. This confirmation constitutes your acknowledgement that you have read, and agree to, the terms and conditions of use presented herein. This confirmation contains the entire agreement between the parties and supersedes any and all prior confirmations or understandings between the parties on all subjects in any way related to the transaction or occurrence described in this confirmation. No oral understandings, statements, promises or inducements contrary to or inconsistent with the terms of this confirmation exist. This confirmation is not subject to any modification, waiver, or addition that is made orally. This confirmation is subject to modification, waiver, or addition only by means of a new confirmation that will be emailed to the passenger of record within 48 hours of any agreed upon change.

MRB does not warrant the contents of this site as to accuracy, non-infringement, merchantability, completeness, or fitness for a particular purpose. All warranties thereof, either express or implied, are disclaimed. In no event shall MRB be liable for any loss, damage, injury, claim or any special, punitive, or consequential damages of any kind arising from use of this site, even if MRB has been advised of the possibility of such damages. In the event that your state does not allow the exclusion or limitation of implied warranties or the exclusion or limitation of incidental or consequential damages, the above exclusions may not apply to you.

MRB reserves the right to change any aspect of this site, or to modify, add, or cancel any of these terms and conditions. You agree to abide by whatever terms and conditions are in effect at the time of your use.

MRB reserves the right to restrict or terminate your access to this site if, in its sole discretion, MRB believes user conduct violates any applicable law or is harmful to MRB or to any third party provider.

If any provision of these terms and conditions is found to be unenforceable, such provision shall still be enforced to the fullest extent of applicable law and shall not affect the enforceability of the remaining provisions.

DISPUTE RESOLUTION AGREEMENT

This agreement shall be governed by the laws of the state of Florida, and you agree to submit to the exclusive jurisdiction of the state and federal courts in Palm Beach County, Florida, in all contingencies and disputes arising from your use of this site.

Any controversy or claim arising out of or relating to these Trip Terms & Conditions related trip, activity, service or package shall be submitted exclusively to and resolved in binding arbitration in Palm Beach County, FL in accordance with the rules of the American Arbitration Association then existent. The arbitration will be conducted by a single arbitrator. Any party or their representative may appear for the arbitration by telephone or video conference if permitted by the appointed arbitrator. Each party shall bear its own fees, costs and expenses and an equal share of any arbitrator and administrative fees. Traveler specifically acknowledges that the arbitration constitutes a WAIVER OF ANY RIGHT TRAVELER MAY HAVE TO A JURY TRIAL FOR ANY CLAIM.

The foregoing terms and conditions represent the entire agreement between you and MRB.

Any notice of cancellation must be in writing and received by MRB

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After the date of departure there is no refund for any unused portion of the MRB package.

It is also to be noted that each Riad/Hotel/Car rental companies will follow their respective rules of cancellations and revision of schedule in line with their terms and conditions which you will adhere to.

TRIP INSURANCE

MRB recommends travelers purchase travel insurance that may provide a benefit to travelers in connection with cancellation and/or non-refundable charges, accidents and sicknesses contracted overseas. In the event that you become ill or injured before or during the course of your trip, travel insurance may reimburse you for charges that are assessed due to trip cancellation or interruption. In addition, travel insurance can assist with minor inconveniences like lost or delayed baggage. Pre-existing medical conditions may also be covered if travel insurance is purchased within a specified time period of a customer’s initial deposit. “Cancel Any Time” Travel Insurance Policy is recommended. If interested, please discuss travel insurance options with a MRB specialist.

CREDIT OR DEBIT CARD CLAIMS

If you are unhappy with any MRB services for any reason, you are required to provide MRB with written notice prior to filing any claim with your credit or debit card company so that MRB may first have an opportunity to address the issue. MRB is committed to its programs and serving the needs of its customers and will attempt to address any reasonable issues raised by its customers. MRB will dispute any chargeback it feels is not proper and reserves the right to report fraudulent or improper chargebacks to state and/or federal law enforcement authorities.

CLAIM AND REFUND POLICY

Any claim for a refund must be made in writing to MRB within thirty (30) days of package. All package related claims will be subject to verification by tour operating partners. MRB will not consider any request for refund received by us after thirty (30) days of trip termination.

For cancellations voluntarily made by a traveler during a trip, there are no refunds for any unused trip services including but not limited to accommodations, flights, any form of ground or transportation, guided tours, excursions, and activities.

For cancellations involuntarily made by a traveler during a trip, any refunds for unused trip services including but not limited to accommodations, flights, any form of ground or transportation, guided tours, excursions and activities shall be issued at the sole discretion of MRB. Any adjustment considered will be based on the actual cost of the service involved as priced by MRB, and not on a per diem basis.

TRIP REVISION FEE

Any revisions to a confirmed reservation under deposit with MRB is subject to a $100.00 fee per traveler. Any changes requested will be subject to any cancellation penalties levied by suppliers and new services requested are subject to availability and change in costs. By way of example only, a change in hotels or a change in sequence in program could result in having to rebook the entire program. In addition to the fee for trip revisions, traveler is responsible for any extra costs associated with the trip revisions.

TRIP OR EXCURSION RATES

Rates for trips or excursions within the MRB program are quoted in US Dollars (USD) and based on the number of travelers requested or indicated in the quote and travel confirmation. MRB quote is based on all travelers traveling together for each service specified unless indicated otherwise. If in event that guest numbers change, or arrival and departure arrangements require additional transfers, a revision to the rate will apply.

LAND RATES

MRB does NOT provide breakdown/itemization of land package rates. Our travel packages include confidential contractual rates for accommodations, tours, transfers, guides, transportation fees, and other elements and operational costs related to your trip. We are contractually obligated not to disclose any individual rate for a service or accommodation, to any travel agency or traveler. MRB does not guaranty or represent that its programs offer the lowest rates and are not required to match or honor rates of any other vendors.

Land Arrangements include:

1. Accommodations as indicated in the confirmed program or itinerary (hereinafter collectively “itinerary”, including any hotel taxes and resort fees, unless noted otherwise.

Land Arrangements do not include

1. Any form of travel insurance.
2. Airfare unless noted otherwise.
3. Costs associated with obtaining passports and entry visas, immigration reciprocity fees and border fees;
4. Arrival or departure airport taxes to be paid directly at airports, unless noted otherwise.
5. Any airline baggage and Seat Assignment fees.
6. Gratuities of any kind.
7. Meals other than those specified in the itinerary.
8. Beverages unless noted as included in the itinerary.
9. Any meals for your guide if you invite him/her to dine with you.
10. Any sightseeing or optional trips or excursions not included in the itinerary; and
11. Personal expenses such as laundry, communication charges, Internet access fees and any other forms of hotel incidentals.

SPECIAL REQUESTS

Specific requests such as rooms next to each other (commonly referred to as adjacent/adjoining rooms) or connecting rooms (rooms with a door inside a room giving access to the second room), types of beds, smoking rooms and special dietary needs should be advised at time of booking. Please note that while every effort will be made to secure a special request, it cannot be guaranteed. Traveler shall notify, while on-location any local provider about any dietary restrictions applicable to the Traveler and verify with the local kitchen staff, prior to consuming any meal. By default, any requests for smoking rooms should be advised at time of booking. There is no guaranty a smoking room will be obtained as some hotels do not provide that accommodation.

On airlines, specific seat assignments can be requested to us and we will do our best to accommodate the request, subject to the airline’s seat availability and assignment policies. Some fare classes do not permit advance seat assignments. However, while airlines may allow us to request seats, they do not guarantee any specific seat reservation. Therefore, MRB cannot not guarantee any specific seat assignment.

We recommend that you consult the airline on their recommended airport arrival time, regardless of having made a seat assignment request in advance. Waiting times at security checkpoints vary based on your departure airport but most airlines recommend arriving at the airport at least two (2) hours before the flight departure time for flights within the USA and three (3) hours before the flight departure time for international flights.

CHANGES IN TRAVEL CAUSED BY AIRLINE

The Transportation Security Administration (TSA) requires travelers to carry a government issued identification card to board a flight and that the name, date of birth, and gender that appears on the identification card must precisely correspond with the same data that appears on your airline reservation and flight records. Failure to strictly comply with these requirements may cause airport security officials to delay or deny boarding. MRB is not responsible for any errors related to misspelled names or other errors provided by the traveler or traveler’s travel agent. Most airlines do not permit name changes as attempts to change a name will result in an automatic cancellation of the existing air reservation by the airline. Rebooking will be subject to availability and new fares shall apply. Any action by the airline or the TSA is entirely beyond the control of MRB. Re-issuing of tickets will be subject to airline terms and conditions and penalties will apply without exception. Any changes to the traveler’s program caused by an airline are not the responsibility of MRB, even if the tickets were issued by MRB, and any charges or increased costs for the travel resulting from airlines charge are responsibility of traveler.

TRAVEL DOCUMENTS

Every traveler must be in possession of a current passport valid for at least 6 months from date of entry into a country being traveled to, as well as a round-trip airline or onward ticket and adequate funds for the duration of the stay. While MRB will attempt to provide travelers with the most current border entry information for destinations, many destination requirements are dynamic and obtaining a passport and any visas for travel to the destination is the responsibility of each traveler. Travel documents and entry visa requirements are required for many destinations. US Citizens are required to check with https://travel.state.gov/content/travel/en/international-travel.html

BAGGAGE

It is suggested that travelers limit their luggage to one (1) medium to large piece of checked luggage and one (1) small carry on per person. Baggage and personal effects are at owners’ risk throughout the trip.

Some destinations have item specific travel prohibitions. (ex. satellite phones). While MRB will attempt to provide information, it is the traveler’s responsibility to review all travel prohibitions which are in place for destinations on the travel package and confirmation.

MRB and associated companies shall not be liable for any losses or damage to baggage and personal effects because of negligence by airport baggage agents, hotel staff or other personnel not employed by MRB and associated companies, including and not limited to airlines, courier services, cargo staff, and the like.

HEALTH REQUIREMENTS

To enjoy the trip, passengers must be in general good health. Such entities assume no liability regarding provision of medical care or any special medical accommodations. MRB will provide general recommendations for any inoculations or precautions required for the destination(s) booked. Participants should also check with their medical professional, local health board or the Center for Disease Control for specific requirements.

PREGNANCY

If a Traveler is pregnant there may be risks to the Traveler and the pregnancy. The Traveler should check with a medical professional regarding risks related to the Confirmed package.

AIR TRANSPORTATION

All international and internal air quotes are subject to change until payment has been received by MRB and tickets issued. Flight confirmation is based on availability. Air reservations require names per the traveler’s passport.

Post-Purchase Price Increases: airline tickets, air tours or other products travelers are purchasing are subject to supplemental price increases that may be imposed after the date of purchase. Post-purchase price increases may be applied due to additional costs imposed by a travel services provider or government. If applicable, you agree to be pay additional sums to offset increased fees, fuel surcharges, taxes, fluctuations in foreign exchange rates or any combination thereof.

MRB will not accept any responsibility for mistakes or errors in airfare bookings made by independent third parties. It is up to the traveler to ensure the correct arrival and departure flight information from the tour start and end cities. Airlines are not to be held responsible for any act, omission or event during the time passengers are not on board their planes or conveyances. MRB packages use the services of an IATA (International Air Transport Association) carrier. International air carriers are subject to international air conventions limiting their liability. The limitations of liability of an airline are contained on their website. MRB reserves the right to not book travel on certain carriers and does not claim to offer the lowest airfare.

All air carriers are independent contractors and are not owned, managed, controlled or operated by MRB. Any airline ticket constitutes a contract between the traveler and the airlines, as opposed to MRB, even if purchased through MRB. MRB is not liable for and does not assume responsibility or accept claims with regard to, seat assignments, name changes, schedule changes, flight changes and/or cancellations. Should traveler change or cancel their air transportation arrangements before or after their travel begins, all airline change and cancellation fees will apply.

MRB LIABILITY STATEMENT

MRB, its employees, shareholders, officers, directors, successors, agents, and assigns, does not own or operate any property or entity which is to or does provide goods or services for your trip. It purchases transportation (by aircraft, motor vehicle, train, vessel or otherwise), hotel and other lodging accommodations, restaurant, ground handling and other services from various independent suppliers. All such persons and entities are independent contractors. As a result, MRB is not liable for any negligent or willful act of any such person or entity or of any third person. In addition and without limitation, MRB is not responsible for any injury, financial or physical loss, death, inconvenience, delay or damage to personal property in connection with the provision of any goods or services whether resulting from but not limited to acts of God or force majeure, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation or for failure of any transportation mechanism to arrive or depart on time.

There are many inherent risks in travel of the type involved here, which can lead to illness, injury, or even death. These risks are increased by the fact that these trips take place in remote locations, far from medical facilities. Travelers assume all such risks associated with participating in a MRB trip.

If a traveler decides to participate in any activities including, but not limited to, any excursions involving animals, riding on animals, hot air ballooning, ziplining, high altitude treks, climbing,  motorized sports, wildlife tracking and any activity which MRB considers to carry inherent risk of serious illness, injury or death (“Activities”), then the traveler fully understands and acknowledges that Activities carry with them various inherent risks, including serious illness, injury or death and traveler assumes complete responsibility for his or her own health and safety and agrees to assume all risks of injury, illness or death, whether foreseen or unforeseen, that may befall traveler as a result of participating in any Activities and agree to release MRB and its affiliates, their agents, employees and representatives from any liability whatsoever related thereto.

Further, as consideration for being permitted to participate in the Activities, traveler and traveler’s heirs, if applicable (collectively referred to as “traveler”), release MRB from, and agrees not to sue or make claim against MRB for, property damage, cancellation of any Activities for any reason, illness, negligent rescue operations or procedures, personal injury, or death arising out of traveler’s participation in the Activities, and any activity related thereto, including transportation to and from the site of the Activities, regardless of whether such property damage, illness, personal injury, or death results from the negligence of MRB(but not its gross negligence, reckless, willful, or fraudulent conduct), and/or from any defect in equipment. Traveler further agrees to indemnify and hold MRB harmless with respect to any claim made against MRB by anyone else which (a) related to traveler’s participation, or (b) which would be subject to the above release and covenant not to sue if traveler had made the claim directly. As reflected in Paragraph, it is specifically acknowledged that by accepting the terms and conditions, any adult traveling with a traveler under the age of eighteen (18) is accepting the terms and conditions on behalf of the minor traveler.

TRAVEL ADVISORIES

It is the responsibility of the traveler to become informed about the most current travel advisories and travel warnings by referring to the U.S. State Department’s travel website at travel.state.gov or by phone at 888 407 4747. In the event of an active State Department Travel Warning against travel to the specific destination location(s) of the trip, should the traveler still choose to travel, notwithstanding any travel advisory or warning, the traveler assumes all risk of personal injury, death or property damage that may arise out of the events like those advised or warned against by the U.S. State Department.